Books

The Language of Caring Guide for Physicians: Communication Essentials for Patient-Centered Care
Concrete "how-to" guide to exceptional physician-patient communication by nationally recognized experts on healthcare communication.
Learn More
Wendy Leebov’s Essentials for Great Personal Leadership: No Nonsense Solutions with Gratifying Results
Valuable problem-solving and leadership development for health care executives, mid-level administrators, department heads, clinical leaders, and anyone who brings a passion to their work.
Learn More
Wendy Leebov’s Essentials for Great Patient Experiences: No Nonsense Solutions with Gratifying Results
Specific tools that enhance the patient experience and address the difficulties staff have in delivering the exemplary care they would like to provide.
Learn More
Physician Entrepreneurs: The Quality Patient Experience Improve outcomes, boost quality scores, and increase revenue
Built around the key areas in the CAHPS survey, this book and tool-packed CD offers quick and easy techniques that physicians and practice staff can use to enhance the patent experience—without sacrificing productivity.
Learn More
The Indispensable Health Care Manager: Success Strategies for a Changing Environment
ACHE 2003 Health Care Book of the Year! Identifies ten role shifts needed by managers who want to add significant value to their organizations and enhance their employability.
Learn More
Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
Best Seller! Seven powerful strategies critical to effective service management.
Learn More
Service Quality Improvement: The Customer Satisfaction Strategy for Health Care
A goldmine of approaches for your service excellence initiative, helping you build a service-oriented culture and focusing all employees on service excellence and continuous service improvement.
Learn More
Health Care Managers in Transition: Shifting Roles for Changing Organizations
An easy read for managers that explains critical demands of their jobs in today’s challenging, turbulent environment.
Learn More
Patient Satisfaction: The Practice Enhancement Guide for Physicians
Improve patient satisfaction and your practice will thrive.
Learn More
Telephone Skills for Professionals in Health Care
Hones in on telephone skills customer service.
Learn More
Resolving Complaints for Professionals in Health Care
For frontline employees, shows that customer complaints are a second chance to make things right. Builds tact, compassion, creative problem-solving and follow through.
Learn More
Working Together for Professionals in Health Care: Communication Skills for Collaboration and Teamwork
How you can personally influence the quality of your relationships with others to enhance job satisfaction, customer satisfaction and workplace harmony.
Learn More

Contact us to explore how Language of Caring can make a powerful positive difference in your organization!

HeartBeat E-Newsletter
Free Monthly
E-Newsletter!
Keeps you inspired through compelling insights, tips, and tools.
Learn More
Language of Caring for Physicians Language of Caring for Staff Language of Caring Results Language of Caring Guide for Physicians